Nail FAQs
Questions about our nail services? Find answers below. For anything else, reach out on Instagram @urbanbeautynz or email admin@urbanbeauty.co.nz.
What nail services do you offer?
We specialise in gel manicures and pedicures, offered across three service tiers: Basic, Classic, and Premium. We also offer nail extensions, nail art, and nail correction.
View our full nail menu and pricing on the Nails page.
What is the difference between Basic, Classic, and Premium?
All three tiers include shaping and colour gel application. The main difference is in the level of cuticle care.
| Tier | Duration | About |
|---|---|---|
| Basic | 50 mins | Light cuticle care with no trimming. A quicker option focused on colour, ideal for those with already clean cuticles. Recommended reapplication in 2 to 3 weeks. |
| Classic | 70 mins | Standard cuticle care for a neat, polished finish. Our go-to service for regular maintenance. Recommended reapplication in 3 to 4 weeks. |
| Premium | 1h 40 mins | Advanced, customised cuticle care with detailed shaping. Gel is applied very close to the cuticle for a longer-lasting result. For clients who want the highest level of finish. Recommended reapplication in 4 weeks. |
Classic is our standard service and the basis for all pricing unless otherwise specified.
Do you offer nail extensions? What types?
Yes. We offer Gel-X, sculpted gel, and sculpted polygel extensions. If you are unsure which type suits your nails best, feel free to reach out before booking and we can point you in the right direction.
What is Nail Correction?
Nail Correction is a gel service designed to reshape and improve the appearance of nails that have an irregular or unflattering natural shape, such as curved, ski-jump, or fan-shaped nails. The goal is to create a more aesthetically balanced, beautiful result using gel.
A prior consultation is not required, but because the service takes additional time, it must be added to your booking at the time of reservation. If you are unsure whether your nails would benefit from correction, feel free to send us a photo before you book.
Do you do nail art? How is it priced?
Yes, we offer a wide range of nail art from minimal designs to detailed custom work. Pricing depends on the complexity of the design, the level of detail, and the materials used.
For a custom quote, send us a photo of the style you would like via Instagram DM @urbanbeautynz or text us on 022 174 9969.
Why do some prices show a range?
Pricing varies based on two factors: the technician's experience level (tiered pricing), and for nail art, the complexity of the design, the level of detail, and the materials used.
To get an accurate quote, send us a photo of what you would like via Instagram DM or text us on 022 174 9969 and we will get back to you as soon as we can.
How does tiered pricing work?
Our nail technicians are priced according to their experience level. If you would like to book with a specific technician, please select them at the time of booking. If no preference is selected, you will be assigned to the next available technician and charged at their rate.
Please enquire before booking if you would like to confirm a specific price range.
What is the 7 Day Nail Guarantee?
We offer one complimentary fix within 7 days of your appointment for issues caused by natural wear and tear only.
To claim a free fix, please contact us as soon as possible and send a photo of the issue before removing or touching the nail. We will arrange a booking at our next available opening.
Fixes will be charged if the complimentary appointment is missed, if the damage was caused by the client (picking, impact, force, etc.), or if aftercare instructions were not followed. The 7 Day Nail Guarantee is at the full discretion of Urban Beauty.
Why did my gel lift or chip?
Gel retention varies between individuals and is affected by how you use your hands, chemical exposure, sweating, oil production, and how consistently aftercare is followed. Gel can lift and chip when it is not properly cared for.
If you experience lifting within 7 days, please reach out and we will assess whether it qualifies for a complimentary fix.
How should I look after my nails between appointments?
To get the most out of your nail service, apply cuticle oil daily, wear gloves when cleaning or doing dishes, and keep your hands moisturised.
Try to avoid using your nails as tools, picking or peeling the gel, and prolonged exposure to water or harsh chemicals. Damage caused by neglect will not be covered under the 7 Day Guarantee.
When should I come back for my next appointment?
Recommended reapplication timeframes vary by service tier: 2 to 3 weeks for Basic, 3 to 4 weeks for Classic, and 4 weeks for Premium.
Please note that we do not offer infills. Each appointment is a full service from removal through to reapplication.
Ready for your perfect nails?
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