Urban Beauty is located at Level 5, 10 High Street, Auckland CBD. The building is located between Rare Books and Gorman - walk down the hallway and take the lift to level 5. A security door at the entrance is closed in the evenings for safety reasons. If you arrive and it is closed, please call us at 022 174 9969 or via Instagram @urbanbeauty_nz and one of our staff will be down to let you in.

Deposit: A 50% non-refundable deposit (or fixed amount for certain services) secures your appointment and is deducted from your total on the day.

Changes or reschedules require at least 48 hours notice (or 72 hours for group of 3+ hour bookings) to avoid losing your deposit.

Reschedules within 12 hours or no-shows forfeit the deposit, and the remaining balance will be invoiced.

Arriving more than 10 mins late without informing us may result in being marked as a no-show, forfeiting your deposit. A shortened service may be provided where possible, but the full price of the originally booked services will still apply.

Amendments to shorter services within 48/72 hours will incur a $20 fee.

If you wish to book with a specific technician, please specify at the time of booking. Otherwise, you will be assigned to the next available technician.

Frequent cancellations or no-shows (3+ in a row) may result in the refusal of future bookings.

Read our full booking policy here.

To ensure we continue providing exceptional service to all our clients, we have implemented a deposit system for all bookings. This helps us reduce the impact of last-minute cancellations and no-shows, which can affect both our business and other clients hoping to secure an appointment.

When you book an appointment, your deposit helps secure the necessary equipment and staff for your service. The deposit is either 50% of the service cost or a fixed amount for specific services, and will be credited towards your appointment total on the day of your service.

If you need to cancel or reschedule, please provide at least 48 hours' notice (or 72 hours for group bookings or services over 3 hours). In these cases, your deposit can be applied as credit towards your next appointment.

For our full policy, please read here.

Thank you for your understanding and helping us maintain a fair and efficient scheduling system.

We have different technicians with varying level of seniority and experience. While we train all our staff to the highest standard, this difference in experience is reflected in different price tiers, namely Junior, Senior, Master or Director. The base level pricing for bookings is with senior level technicians. You can select which technician you would prefer to have for your appointment when booking with us. If you do not select a technician, one will be assigned to you based on availability and the corresponding tier added to your appointment cost.

We are primarily appointment-based and rarely can take walk-ins, so if you are looking for an appointment at short notice please get in touch with us through Instagram direct message or check our Instagram stories for any open appointments. Note that we can only respond between appointments so please be patient with us!

If you're running late, please notify us as soon as possible. Depending on availability, we may offer an alternative service with a shorter duration. However, please note that the full cost of your originally booked service will still be payable.

If you cannot make it to your appointment, please let us know as soon as possible. You can reschedule or cancel appointments up to 72 hours before using the "Manage My Bookings" link (found in your confirmation link, or here).

For changes within 48 hours, please contact us directly at 022 174 9969. Text messages and social media are unreliable for appointment changes within 48 hours and may result in forfeiting your deposit. Given at least 48/72 hours notice, the deposit will be held as credit on your account with us and can be used for future appointments.