Frequently Asked
Questions
Can't find what you're looking for? Reach out on Instagram @urbanbeautynz or email us at admin@urbanbeauty.co.nz.
Where is Urban Beauty located?
We're located at Level 9, 43 High Street, Auckland CBD.
Take the elevator to Level 9. If the security door is closed when you arrive in the evening, please call us on 022 174 9969 or DM us on Instagram and a team member will come down to let you in.
How do I get there? Is there parking nearby?
Public transport: A short walk from Britomart station, with multiple bus stops on Queen Street.
Parking: Victoria Street Car Park and Downtown Car Park are both nearby.
Do you take walk-ins?
We are primarily appointment-based and rarely have availability for walk-ins. The best way to check our availability is to visit our online booking system directly. You can also DM us on @urbanbeautynz or check our Instagram stories for any open slots.
How do I book an appointment?
All bookings are made online through our booking system. You can book anytime at urbanbeauty.co.nz.
PMU appointments (brow tattoo, lip blush, scalp shading) require a consultation before booking. Please contact us first at 022 174 9969 or DM us on Instagram.
Can I book multiple services in one appointment?
Yes. When booking online, you can add multiple services to a single appointment. The system will calculate the total duration and cost automatically.
If you're unsure which services can be combined, feel free to reach out before booking.
Why do I need to pay a deposit?
A 50% non-refundable deposit is required to confirm every booking. This secures your time slot and technician exclusively for you.
The deposit is deducted from your total on the day of your appointment. For services with variable pricing, a fixed deposit amount will be advised at confirmation.
For full details, see our Booking Policy.
What is tiered pricing?
Our team includes technicians with different levels of experience, and pricing is tiered accordingly. You can select your preferred technician when booking online.
If no preference is selected, you will be assigned to the next available technician, and pricing will reflect their level. Please specify your preferred technician at the time of booking if you'd like to confirm a specific price range.
How do I cancel or reschedule my appointment?
More than 72 hours before: Use 'Manage My Bookings' via the link in your confirmation email or our Instagram bio.
Within 48 hours: Call us directly on 022 174 9969. Text messages and social media DMs are not accepted for urgent changes.
A minimum of 48 hours notice is required to avoid losing your deposit (72 hours for appointments 3 hours or longer, or group bookings). See our full Booking Policy for details.
Which services require a consultation before booking?
All Permanent Makeup services (Brow Tattoo, Lip Blush, Scalp Shading) require a consultation before securing an appointment. Please contact us at 022 174 9969 or DM us on Instagram before booking.
Nail Correction and Support also requires a consultation prior to booking.
Do you offer gift vouchers?
Yes. Digital gift vouchers are available to purchase online and can be redeemed across all services. Physical cards can also be arranged on request.
Where can I see your full service menu and pricing?
Our full service menu with pricing is available on each service page. You can browse by category or visit our All Services page for a complete overview.
Still have a question?
DM us on Instagram or send us an email and we'll get back to you.